Policies

Privacy Policy 

At Clouds and Stars, we recognize that privacy of your personal information is important. That’s why handle any personal information we obtain from you with care and respect.

Here is information on the types of personal information we receive and collect when you use and visit our site, and how we safeguard your information. We never sell your personal information to third parties.

Log Files
As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as Comcast), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. 

Cookies and Web Beacons
We do use cookies to store information, such as your personal preferences when you visit our site. We use this information to enhance your experience, such as only showing you a popup once in your visit, or giving you the ability to log in to some of our features, such as forums.

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site, as well as other websites.

 

Shipping Policy

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the world using the shipping method of your choice.

Free Shipping on all orders over $49.99!

For orders less than $49.99 within the contiguous United States, we can deliver to residential addresses by SmartPost (FEdEx plus US Postal Service with a delivery time of up to 14 days) for $8.99 or by FedEx Ground for $10.99.

Please see the calculator in the order process for prices on orders shipped outside of the continental US and for expedited delivery.

Return Policy

 

Clouds and Stars, Inc. products include a 100% satisfaction guarantee. Please evaluate our products before washing. Contact us within 30 days of receipt for a full refund or exchange if you are not happy with the product or you would like to exchange for a different color. Unfortunately, we cannot refund shipping or gift-wrap charges. Original shipping charges may apply for orders that qualified for free shipping. A restocking fee may be charged for returns after 30 days or items that require repackaging. Only store credit is available after 30 days.

Defective items will be issued a full credit, replaced or exchanged.

Wrinkling of fabrics is common for most 100% cotton materials. Clouds and Stars, Inc. is not responsible for normal wear and tear, abuse, mistreatment or damages due to washing and shredded or worn fabrics in areas of usage.